Give Wix members self-service. Keep subscription ops off your inbox.
SubCaddie adds a clean member portal for pause, resume, cancel, and switch-at-renewal plus an owner console for failures, audit visibility, alerts, and payment guidance.
Works alongside Wix checkout. No migration. 14-day free trial on paid tiers.
Member portal
Pro Plan
Renews May 14 · status active
Owner console
Operational overview
Active subscribers
412
Due schedules
9
Open failures
2
Payment issue follow-up
Three members need card-update guidance before renewal.
Member actions
Pause, resume, cancel, switch
Owner visibility
Audit, schedules, failures, alerts
Product stance
Wix-native, no checkout replacement
Best fit
Subscription and membership sites on Wix
How it works
The subscription layer Wix sites were missing
SubCaddie keeps the buying flow in Wix while adding the operator and member flows that reduce support drag after checkout.
Install and place the site surfaces
Add the pricing widget and member portal to your Wix site, then point owners to the ops console inside the dashboard.
Members handle routine subscription changes
Pause, resume, cancel, and switch-at-renewal happen in one clean portal instead of through support tickets and manual follow-ups.
Owners stay ahead of issues
Track schedules, payment issues, and failures from one operational surface built specifically for Wix subscription sites.
What you get
A cleaner subscription experience for both sides of the relationship
The public site should sell the core promise clearly: fewer repetitive support requests for owners, safer self-service for members.
Member self-service
Pause, resume, cancel
Support the core subscription changes members expect without forcing them to email you first.
Switch at renewal
Schedule safe plan changes for the next billing cycle in a way that respects Wix platform constraints.
Payment guidance
Show members what needs attention before billing issues turn into churn or support debt.
Owner operations
Usage and audit visibility
See current subscription activity, upcoming changes, and operator history without building custom reports.
Failure and alert workflows
Spot failed schedules and operational exceptions quickly, then replay or resolve them from the console.
Wix-native scope
Keep the workflows close to Wix instead of layering on a second billing product or off-platform portal.
Self-service that actually explains what happens next
Current plan, billing status, scheduled changes, and safe actions live in one place instead of in scattered support threads.
Current plan
Starter Monthly
Next billing: April 12
Portal behavior
Built around the questions members ask in the moment
The portal leads with what the member has now, then shows what happens next before they commit to pause, cancel, resume, or switch.
Reduce routine requests
Members stop emailing for simple changes that a portal can explain and perform safely.
Make payment issues legible
Surface card-update guidance and renewal context without sending members into a dead-end flow.
Wix platform note
Wix does not currently support instant tier switching for active subscriptions. To avoid double charges, SubCaddie schedules the change for the next renewal and makes that explicit to both the member and the site owner.
Owner console
Operations visibility for the site owner, not just the member
SubCaddie is not only a member portal. The real product advantage is the operational surface that sits behind it.
Alerts and replay
Find failed schedules, replay jobs, and surface the items that need action now.
Audit clarity
Track what changed, when it changed, and what the member should expect next.
One console for failures, schedules, and subscriber context
Built for the moments when the member flow is not enough: upcoming resumes, scheduled switches, payment issues, and replayable background work.
Upcoming resumes
6
Ready switches
4
Open failures
2
Starter Monthly · order 5550
Scheduled switch to Growth at next renewal.
Starter Monthly · order f21d
Last payment status is UNPAID. Guidance email sent to the member.
Resume scheduler job
Failed once at 2:05 PM. Ready for replay.
Pricing
Real plan packaging, not placeholder SaaS tiers
The site now reflects the actual SubCaddie tier names and pricing we already documented for Wix App Market launch.
$15/ month
$144 yearly
Core pricing widget, member portal, pause/resume/cancel, and switch-at-renewal.
Member portal
Pricing widget
Cancel, pause, resume
Switch-at-renewal
Basic transactional emails
Up to 200 active subscribers
$39/ month
$374.40 yearly
For subscription businesses that want real operator visibility and fewer manual interventions.
Everything in Starter
Pause-until scheduling
Payment guidance emails
Owner inbox alerts
Failures and replay workflows
Upcoming schedule visibility
$89/ month
$854.40 yearly
Advanced diagnostics and higher-volume operations support for bigger Wix subscription programs.
Everything in Growth
Advanced diagnostics
Troubleshooting export
Up to 5,000 active subscribers
Higher schedule precision
Designed for larger operational loads
Paid tiers include a 14-day free trial. Annual pricing reflects the planned 20% discount.
FAQ
The Wix-specific questions buyers will ask before they install
The public site should answer the platform-constraint questions directly instead of burying them in product docs.
Clean subscription ops start with one Wix install.
Keep the calm clarity of the member experience and the blue-led product identity of the actual app. That is the direction this scaffold is set up to support.
SubCaddie is an independent product built for Wix Pricing Plans sites.
Designed to match the app palette: blue, slate, soft grays, and amber notices.